La Quinta By Wyndham Fort Smith Hotel Massard, Massard

The hotel room was decently priced, but it lacked an easy chair or couch and felt more like a hospital room than a cozy place to sleep. The service was incredible, with friendly and helpful staff, including the outgoing breakfast host. The location was convenient, close to restaurants and shopping stores, but there were issues with the A/C compressors. The dining experience was subpar, with limited options despite the helpful staff. The facilities overall were not up to standard, particularly in the dining area.

The hotel offers accessible and clean rooms despite ongoing construction, which can make the atmosphere feel clinical rather than cozy. The service is efficient, friendly, and pet-friendly, and the location is convenient with easy access to restaurants and shopping. The dining experience is good with a variety of breakfast selections, and the facilities are well-maintained.

The hotel unfortunately had cleanliness issues in the rooms, such as a removed fridge that left dirt behind. Despite that, the rooms were spacious, quiet, and each had individual air conditioning. Maintenance seemed lacking, and cleanliness was a concern.